Dojo Kidz – Shipping & Returns Policy

🚚 Shipping

• Processing Time: Orders ship within 7 business days. You’ll receive an email with tracking once it’s on the way.

• Delivery Times: Domestic orders are typically faster; international orders may take up to 60–90 business days.

• Shipping Costs: Calculated at checkout based on size, weight, and destination.

• International Orders: Customs duties, taxes, or fees are the customer’s responsibility. Delays or rejections caused by customs or incorrect shipping info are not covered by Dojo Kidz.

• Lost/Undelivered Packages: We are not liable for lost or stolen packages if tracking shows “Delivered” or if the shipping address provided was incomplete/incorrect.

• Untracked Shipping: Customers choosing untracked shipping accept the risks of delays or non-delivery. No refunds or replacements will be issued for untracked shipments.

🔄 Returns & Refunds

• All Sales Are Final: We do not accept returns, exchanges, or refunds.

• Damaged or Wrong Item? Contact us within 7 days of delivery, and we’ll make it right.

• Exceptions: Refunds or replacements may only apply to:

  1. Verified lost packages (with tracked shipping, after carrier investigation).

  2. Orders returned to our warehouse (customer covers reshipping fees).

❌ Cancellations

• Orders can only be canceled before shipping. Once shipped, cancellations are not possible.

📦 Refused / Undeliverable Packages

• Packages refused by the recipient or returned due to incomplete/incorrect info will be reshipped at the customer’s expense.

⏳ Delays

• Shipping times are estimates. We are not responsible for delays caused by couriers, customs, or unforeseen events.

ℹ️ Additional Terms

• Dojo Kidz may update this policy at any time without prior notice.

• By placing an order, you agree to all terms listed in this policy.

📩 Contact Us

Questions? Reach out to us anytime — we’re here to help.